If you wish to have a parcel refused, please wait until you receive our email notification and then reply back requesting that we refuse and return to sender. If refused the same day as the notification is received, no depot fee will be assessed. If you request refusal after that date, we will still refuse the item but you will be charged the standard depot fee.
** Please note that there are normally no problems with returns via UPS or USPS (other than bulk mailing or Smartpost) but Fedex is more rigid about refusal timeframes. They will not accept returns after three days from the original receiving date.