- Photo ID is required for all personal pick ups. While our initial search is by name, please be prepared with a tracking number to aid in our secondary search capabilities.
- Email notifications are sent as a courtesy to you. Please track all of your orders to ensure you know when they have arrived. TSB is not responsible for making sure your email notification has reached you, and we will therefore not waive pick-up or storage fees.
- If someone other than the person named on the parcel is picking up the parcel, they must provide a tracking number or copy of the invoice/receipt in order to properly identify the parcel. Our staff will be asking for verification of the merchandise before releasing the parcel.
- If your item comes through the Post Office with postage due owing on it, we will cover the amount, but will put a note in your email alerting you to the fact that you will owe, in addition to the depot fee, the amount of postage due, and a $5 service charge.